DOLLYLOCKS HAIR BEAUTY & TRAINING
TERMS AND CONDITIONS FOR THE BOOKING AND PROVISION OF COURSES
This page (together with the documents referred to on it) sets out the terms and conditions under which we provide the courses listed on our website -
Please read these terms and conditions carefully before booking onto any of our courses. You should understand that by booking any of our courses, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
Please understand that if you refuse to accept these terms and conditions, you will not be able to book onto the courses.
INFORMATION ABOUT US
The courses are supplied by our training providers at DOLLYLOCKS LTD. We are registered in England and Wales under company number 13654137 and with our registered company at 51 Halton View Road, WA8 0TT. Email: dollylockstraining@outlook.com
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
Your booking constitutes a request to us to reserve a place for you on a course with a specific start date. All bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you a confirmation message that a place has been reserved for you on the course. The contract between us will only be formed when we send you the course confirmation.
The contract will relate only to those courses for which we have provided a course confirmation and the deposit stated has been paid.
PAYMENTS
We will take a deposit for your course booking via bank transfer, this will reserve you a place on a course. The remaining balance of a course is required in full 14 days prior to your reserved course date.
REFUNDS
All course deposits are non-refundable and non-transferable.
Non-refundable deposits are implemented to cover fees for materials should you need to cancel your course date.
DOLLYLOCKS is unable to offer refunds for cancellations out of our control i.e adverse weather conditions, terrorist attacks, flooding, industrial action. An alternative training date will be offered.
In the event that you cannot attend your training due to needing COVID-19 testing or self-isolation, you will be offered free rescheduling upon producing an official NHS text or email notification confirming a booked test, positive test result or NHS Test & Trace notification of required self-isolation dated to coincide with booked course dates.
Training will be non-refundable however rescheduling to the next course date once you are free from symptoms/isolation will be arranged.
CANCELLATIONS
DOLLYLOCKS must be notified of any cancellation for any reason 14 days prior to the course date. Course dates cancelled within the 14-day period may result in loss of full course fees.
RESCHEDULING REQUESTS & FEES
In the event of a genuine reason for cancellation (proof of which may be required); of a confirmed training date notified prior to the booked training date, a request for a transfer will be considered at the discretion of DOLLYLOCKS (subject to availability). If successful, an administration fee of £25.00 per course date will be charged. Non-attendance where no prior notice is given will be handled at the discretion of DOLLYLOCKS and may result in loss of deposit course fees.
Should you be unable to attend a confirmed training date for medical reasons, a valid medical certificate covering the named student and day of the booked training will be required to waive the fee to reschedule. Under medical or compassionate circumstances (proof of which may be required) and where immediate rescheduling might not be possible; the deposits of the course may be placed on file as a gesture of goodwill. Deposits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of deposit fees can be issued.
MINIMUM COURSE AGE
We accept all students aged 16 years or over for our face-to-face training courses. With regret due to insurance reasons, we are unable to accept students aged under 16 years on the day of training for face-to-face courses. Please note most insurers will only provide public liability (beauty/hair) insurance for working with the general public to those aged 18 or over, although some selected companies will accept those aged 16 or over.
COURSE TIMES
Please arrive at DOLLYLOCKS Salon/Training Academy 10 minutes before your start time. The course will run from 9:00am - 16:00pm. Students will get a 30 minute break for lunch during course time (please bring cold food with you). If you arrive late in the morning or when returning from agreed breaks, you will be refused entry to the training. This is to avoid disruption for other students on the course.
In the event that you are late arriving in the morning and refused entry, please contact our Bookings Team to reschedule by emailing dollylockstraining@outlook.com – Please note a fee of £25 will apply to reschedule your training. If late returning from breaks you will be unable to complete your course and will forfeit course fees.
Please therefore ensure you allow sufficient time for travelling and returning from lunch. Make use of Google maps on smart phone or print map/directions from our website when planning your journey beforehand, to assist you to locate the center on the training day.
All students must attend the full training day until the end time. Should you choose or need to leave a course before the approximate end time, you will forfeit any course fees and may not achieve your certification.
CONFIRMATION OF BOOKINGS
Once you have booked a training course you will receive a message via instagram/ email (depending how the booking was made) within 24 hours to confirm the booking (for bookings made within office hours. Outside of these hours, confirmation will be sent on the next working day).